FAQ

We’ve put together a list of Frequently Asked Questions about our online training and our application.Still not finding what you’re looking for? Contact us. We’re happy to help!

I’m having trouble accessing my course. What can I do?

In the event that you run into a problem accessing your elearning course, contact us and we’re happy to help!

I lost my online certificate. How can I get a new one?

Login to the system and navigate to your dashboard. You’ll see your completed courses on the right hand side of your dashboard. From here, you have options to download a PDF of your certificate, view it or email it to yourself. Still having problems? Contact us and we’ll be happy to help.

What if I don’t see the training that I need in your course catalog?

We are constantly updating and adding to our training catalog. You’ll see upcoming courses listed on our catalog page (Add link here). Still don’t see what you need? Submit suggestions to Safenetix today via our contact us form or shoot us an email at info@safenetix.com and we will provide you with an update of when the course will be available for you.

Who pays for our account?

One of the great things about Safenetix is that our software application and curriculum are available to virtually anyone with an interest in making the world a safer place. We have opportunities for your organizations to purchase enterprise “packs” of licenses in which we are happy to invoice for, or you can purchase individual licenses.

Is there a limited number of users I can have under my organization?

Our training courses are sold “per seat”. The sky is the limit with how many users you can have under your organization. If you have multiple people you would like to have trained, contact us for Enterprise and bulk pricing.

Are we able to set up invoicing or PO payments?

We’re happy to accommodate invoice and PO payment for bulk purchases or Enterprise Accounts. Contact us to learn more.

What happens if I cancel my plan?

We understand that facility needs change. Since our pricing for both our inspection application and our course curriculum

How can I learn about app enhancements or new features?

As industry experts in fire safety inspections, we understand the use case for the application and have built a tool that will make the inspections as easy as possible for you in the field. We are constantly enhancing our app and adding new features. Subscribe to our newsletter and we’ll be sure you’re the first to know when new features go live.

I'm having trouble with the App. What should I do?

Contact us! Our app is pretty intuitive and easy to use, but if you have any hiccups getting started or problems during your inspection, give us a call or shoot us an email. We’re here to help!

Is there documentation available for the app?

YES! Visit our documentation page and learn how to get your app set up. You’ll be inspecting in no time.