Submit an Appeal or Complaint

Your Voice Matters

At Safenetix, we are committed to maintaining a fair, respectful, and responsive environment for everyone who engages with our training, assessments, or certification services.
If you believe a decision was made in error, or you have concerns about any aspect of your experience, we encourage you to let us know.

Your feedback helps preserve the integrity of our programs and continuously improves the quality of our service.

Our Commitment to Accountability

Every appeal or complaint is taken seriously. Upon receipt, your submission is routed to our internal review team, where it is evaluated against documented procedures to ensure fairness and transparency.
We aim to acknowledge each request within 2 business days and provide a resolution within 30 days.

Your Privacy Is Our Priority

The personal data you provide in this form will be used solely for internal review and resolution purposes.
We will never sell, rent, or otherwise disclose your information to third parties. All records are stored securely in accordance with our data‑protection policy and applicable privacy laws.

How to Submit

Please complete the form below, supplying as much detail as possible. Attach supporting documentation if relevant. A Safenetix representative may contact you for clarification so we can process your request promptly and fairly.